The following privacy policy (“Privacy Policy”) describes how Ensemble Energy, Inc. and its affiliates (collectively, “Ensemble”, “we” or “us”) collects, uses and discloses information you provide to us or which we otherwise collect in providing products or services to you (“User Information”).
Use of our products and services (collectively “Ensemble Services”) is subject to the terms of our Terms and Conditions of Use (the “Terms”) and any other written agreement we enter into with you. The provisions of this Privacy Policy are incorporated into each such agreement as if fully set forth therein.
Online or Offline Interactions with Ensemble
When you interact online or offline with us, we may receive User Information from you, including Personal Data. This may happen when you a) visit our websites, b) access the Ensemble Platform, b) download materials from our websites, c) provide account information through our websites, or d) attend events we host or sponsor. We also may collect information about you from sources such as public databases, marketing partners, social media sources, event hosts and partners when you interact with them. We or others acting on our behalf may collect such information, including information relating to you (“Personal Data”), through such interactions. Categories of Personal Data we may collect include your name, email address, physical address, your employer, your job title, payment details for payment for our services, your phone number, your IP address, and your user name. Personal Data may be collected by us when you enter Personal Data on our website forms. IP addresses are collected by us on an automated basis when you use our websites. We may be able to determine your location from your IP address.
We use the information we collect from such interactions to provide Ensemble Services to you in accordance with our Terms, to satisfy legal requirements that apply to us, or to meet our legitimate business interests, as further described below. In particular, we use User Information to:
- Deliver Ensemble Services to you;
- Respond to requests for information from you;
- Develop, maintain and improve Ensemble Services we provide to you, including website services;
- Diagnose, analyze or monitor security, security threats or technical issues or problems relating to our websites or Ensemble Services;
- Provide you with an account for access to our websites and Ensemble Services, and manage your account;
- Provide administrative information to you;
- Deliver marketing-related communications to you;
- Invite you to participate in surveys or related studies;
- Comply with applicable laws, rules, regulations, legal or regulatory proceedings or to protect our legal rights; and
- Engage in other courses of action disclosed to you in connection with use of Ensemble Services from time to time.
Opting Out of Marketing Communications
If you wish not to receive marketing-related emails from us, please email us to that effect at info@ensembleenergy.ai.
Your Rights in Europe or the United Kingdom
If you are located in the European Union or the United Kingdom, you have the right to request access to and, if applicable, correction of your Personal Data, restrict or object to processing of your Personal Data, and request your Personal Data be “forgotten” or erased. If you would like to exercise these rights please email us at info@ensembleenergy.ai. Please describe the nature of your request and the Personal Data it relates to, and we will comply as soon as reasonably practicable consistent with applicable law. In addition, we will need to verify your identity before we comply with the request, so we request that you cooperate with our identity verification process. If we process your Personal Data based on your consent, you may withdraw that consent. We will let you know if we are seeking to rely on your consent at the time we collect the information to which that consent relates.
Location Data
Location Data is data that we collect in certain Ensemble Services that associate your device with a location. We use Location Data to help us improve your user experience and personalize our Ensemble Services.
Operational Data
Operational Data is information generated by your use of Ensemble Services such as page views, interactions, number of active and licensed users, errors, number of searches, source types and format (e.g., xml, json, csv, etc.), and app workflows. We use Operational Data to provide and enhance Ensemble Services. For example, we may use this data to analyze, monitor and troubleshoot operational issues; analyze and monitor behavior across deployments; perform data analysis; provide recommendations to help optimize usage; monitor and understand performance issues; improve the operation of Ensemble Services; personalize your experience; and build new functionality and features.
Collection Practices in Connection with Administrative and Operational Activities
Ensemble also collects your Personal Data to carry out various obligations in connection with provision of Ensemble Services to you, such as entering your name, email address, physical address, your employer, your job title, payment details for payment for our services, your phone number, and your user name into our customer database systems and manage your account and maintaining our billing and payments, customer services and support services activities and updating software.
Sharing of User Information
We may share User Information with third parties as follows:
- We may disclose User Information to our affiliates who are subject to this Privacy Policy for the purpose of helping them deliver or administer Ensemble Services. Ensemble Energy, Inc. is the party responsible for management of jointly-used Personal Data.
- We may disclose User Information to our service providers (e.g., infrastructure as a service, order fulfillment, professional/customer/support services), pursuant to written agreements with confidentiality obligations.
- We may disclose User Information as we deem necessary or appropriate under applicable laws, rules or regulations (including laws, rules or regulations outside your country of residence), in order to comply with laws, rules or regulations, to respond to requests from any governmental or public authority (including outside your country of residence), to enforce provisions of any agreement between you and us, to protect our operations, or to protect our rights, privacy, safety or property and/or that of you or others
- We may disclose User Information to our business partners or event sponsors pursuant to written agreements with confidentiality obligations.
- We may disclose User Information in connection with a proposed or actual merger, sale, joint venture, reorganization, assignment, transfer or other disposition or similar corporate transaction relating to all or any portion of our business, assets or capital stock.
Third Parties
Ensemble Services may include links to or facilitate access to other websites or online services. This Privacy Policy does not address, and we are not responsible for, the privacy, information, or practices of other parties, including any app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer. The inclusion of a link in Ensemble Services does not imply endorsement of the linked site or service by us. We encourage you to review the privacy policies and learn about the privacy practices of those companies whose websites you choose to visit.
How We Secure User Information
We take reasonable technical and organizational measures to safeguard Personal Data against theft, loss and unauthorized access, disclosure, misuse, destruction or alteration. Nonetheless, no data transmission, software, or storage system can be guaranteed to be 100% secure and we cannot guarantee absolute security. In addition, we are not responsible for the security of data or information you transmit to us over networks that are not under our control. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately in accordance with the “Questions and Comments” section below. If we determine a breach of our systems has occurred, we may notify you or others consistent with applicable laws and/or as agreed in our agreements with you. We may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of Ensemble Services and the information you provide to us.
Retention; Transfers
We retain User Information for the period we determine is necessary to carry out the purposes set forth in this Privacy Policy, except where a longer retention period may be required or not prohibited under applicable law. We retain contract information for the duration of your contract with us and afterward as required or permitted under applicable law. Your Personal Data may be stored and/or processed in any country in which we have facilities or in which we engage service providers which are located outside of your country of residence. Different data protection rules from those applicable in your country of residence may therefore apply.
Changes
We may modify this Privacy Policy from time to time and our updates will be posted here.
Questions or Comments
If you have questions, comments or concerns regarding this Privacy Policy, you can contact us any time at info@ensembleenergy.ai.
If your concern or request is not satisfactorily resolved by us, you may approach your local data protection authority.